Ici Dépanneur

The Ici Dépanneur banner was launched by Paquet & fils, a distributor of petroleum products and equipment for the greater Quebec region and owner of the Paquet gasoline brand.

In the 1980s, the company launched a network of about 40 service stations with its own OLCO brand gasoline. In 2012, it repatriated the management of its network and its entire operation under the new banner Paquet. In addition, in 2011, the company launched a network of convenience stores under the Ici brand.

According to Paquet & fils, “customer service is a critical part of our success.” Each contact with customers represents an opportunity for them to better meet their needs and involves the development of systems to maximize customer satisfaction as this is actually their main priority.

The company has a well-integrated niche of service stations and convenience stores in the Quebec City, Chaudière-Appalaches and Bas-Saint-Laurent regions.

 

Banner Profile

Name:Ici Dépanneur
Ranking (banners):55th of 63
Number of stores:8
Description:Banner of corporate convenience stores
Franchisor:Paquet & Fils
Business Model:Type A) Company-operated store / employee-operated
Head Office:Lévis
Website:Ici dépanneur